Privacy Policy — bcgames
Your privacy matters to us. This Privacy Policy explains exactly what personal data bcgames collects when you use our platform, how that data is used, who it may be shared with, and what rights you hold over your information as a player based in Bangladesh. We are committed to handling your data with transparency, care, and in accordance with recognised data protection standards.
At a Glance
How bcgames Handles Your Privacy
Before diving into the full detail below, here is a plain-English summary of the six most important things to know about how bcgames treats your personal data on our Bangladesh-focused platform.
bcgames does not sell, rent, or trade your personal information to any marketing company or data broker. Your data exists solely to support your account and improve your platform experience.
All data transmitted between your device and bcgames servers is protected by 256-bit SSL encryption — the same standard used by major banks. Your login credentials, payment details, and personal records are always encrypted in transit and at rest.
We only collect the personal data that is genuinely necessary to operate your account, process your BDT transactions via bKash or Nagad, verify your identity (KYC), and deliver our gaming services in Bangladesh.
This Privacy Policy discloses every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. There are no hidden data practices at bcgames.
You have the right to access, correct, or request deletion of your personal data at any time. You can also object to certain processing activities or request a copy of your data by contacting our support team.
We do not hold your data longer than necessary. Account data is retained for as long as your account remains active plus a defined post-closure period for legal and compliance obligations. Inactive account data is reviewed for deletion periodically.
Section 1
Information We Collect
bcgames collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browsing activity, and in limited circumstances from trusted third-party verification partners. The categories of data collected are set out below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National Identity Card (NID) number or passport number | Provided by you at registration or during KYC verification |
| Contact Data | Mobile phone number (Bangladeshi), email address, district/city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration or in account settings |
| Financial Data | bKash wallet number, Nagad number, Rocket number, Upay number, bank account name and number (where applicable), transaction history in BDT | Provided by you when making deposits or requesting withdrawals |
| Account Activity Data | Login timestamps, games played, bet amounts (৳), win/loss records, bonus claims, session durations, responsible gaming settings | Automatically recorded by the platform during use |
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST UTC+6) | Automatically collected via server logs and browser APIs |
| Communication Data | Support chat transcripts, emails sent to support@bcgames, feedback submitted through the platform | Collected when you contact our support team |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers, referral source data | Automatically collected via cookies and tracking pixels — see Section 4 |
| KYC Verification Data | Document images (NID, passport, utility bill), selfie photographs submitted for identity verification | Provided by you when completing identity verification prior to withdrawals |
Where you choose not to provide data that is required to deliver a specific service — for example, declining to complete KYC when a withdrawal is requested — we may be unable to provide that service until the required information is supplied. We will always tell you which data fields are mandatory and which are optional at the point of collection.
Section 2
How We Use Your Data
bcgames uses your personal data only for the purposes described in this section. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent or establishing a new lawful basis.
- Creating and managing your bcgames player account, including authentication and session management.
- Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Verifying your age and identity (KYC) to comply with our 18+ policy and financial security requirements.
- Enabling access to games, betting markets, live casino tables, slots, crash games, and all other platform features.
- Providing customer support via email and live chat, and retaining communication records for quality assurance.
- Detecting and preventing fraud, money laundering, account takeover, and other prohibited conduct as defined in our Terms & Conditions.
- Monitoring transaction patterns to identify suspicious financial activity and fulfil our anti-money laundering (AML) obligations.
- Enforcing our responsible gaming tools including self-exclusion periods, deposit limits, and session time limits.
- Responding to lawful requests from regulatory authorities or law enforcement agencies where required.
- Maintaining audit trails of financial transactions and account activity for dispute resolution purposes.
- Analysing aggregated, anonymised usage patterns to improve platform performance, game selection, and mobile experience for players across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.
- Diagnosing and resolving technical errors, crashes, and connectivity issues reported by players or detected through server monitoring.
- Testing new features, games (including Dragon Fishing 2, Monster Plinko, and upcoming titles), and interface improvements in controlled rollouts.
- Sending you promotional offers, bonus notifications, and event-based communications (e.g., BPL season promotions, Eid special offers, Pohela Boishakh bonuses) where you have opted in to receive marketing communications.
- Personalising game recommendations and promotional offers based on your platform activity and preferences.
- You may opt out of marketing communications at any time by contacting support@bcgames. Opting out does not affect transactional communications such as withdrawal confirmations or security alerts.
Section 3
Legal Basis for Processing
bcgames processes your personal data only where a recognised lawful basis exists for doing so. The primary legal bases we rely upon are set out in the table below. Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
| Lawful Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Processing necessary to create and manage your account, execute deposits and withdrawals in BDT, deliver gaming services, and honour bonus commitments. Without this processing, we cannot fulfil the service agreement between bcgames and you as a registered player. |
| Legitimate Interests | Fraud prevention, AML monitoring, platform security, abuse detection, improving platform performance, and resolving disputes. These interests do not override your fundamental privacy rights — we apply a balancing test to each activity. |
| Legal Obligation | Identity verification (KYC), retention of financial transaction records, responding to lawful requests from competent authorities, and enforcing our 18+ age restriction policy. |
| Consent | Non-essential cookies and tracking technologies (see Section 4), marketing and promotional communications via SMS or email, and personalised game recommendations based on your activity profile. You may withdraw consent at any time. |
Where bcgames intends to use your personal data for a new purpose not covered by this Privacy Policy, we will update this document and notify registered players via the email address on record before the new processing begins.
Section 5
Data Sharing & Third Parties
bcgames does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to process it in accordance with data protection standards equivalent to those applied by bcgames.
- Payment Processing Partners: When you make a deposit or request a withdrawal, we share the minimum data necessary with the relevant payment provider — bKash, Nagad, Rocket, Upay, or your nominated bank — to execute the transaction. These providers process the data under their own privacy policies and are not permitted to use your data for any other purpose.
- Identity Verification (KYC) Providers: For account verification purposes, we may share identity documents (NID images, selfie photographs) with a contracted third-party KYC verification service. This provider processes data solely to confirm your identity and age on bcgames's behalf.
- Game Studio Partners: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and bet/win data necessary to operate their games and calculate RTP. Full personal identity data is not shared with game studios.
- IT Infrastructure Providers: bcgames uses third-party cloud hosting, server, and cybersecurity providers to operate and protect the platform. These providers access data as data processors under strict contractual obligations and may not use your data for their own purposes.
- Legal and Regulatory Disclosure: We may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bcgames, our players, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of bcgames's business, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and ensure that the receiving entity maintains equivalent privacy protections.
Section 6
Data Retention
bcgames retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal obligation for financial record-keeping and AML compliance |
| Financial Transaction Records | 7 years from the date of transaction | Financial audit and anti-money laundering regulatory requirements |
| KYC Verification Documents | Duration of account + 5 years post-closure | Identity verification compliance and dispute resolution |
| Account Activity & Betting History | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming monitoring, and fraud prevention |
| Support Communications | 3 years from the date of last communication | Quality assurance and dispute evidence retention |
| Cookie & Analytics Data | Up to 13 months from collection | Platform optimisation — anonymised after 13 months |
| Marketing Consent Records | Duration of consent + 3 years | Compliance with marketing consent obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where anonymisation is applied, the resulting aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Where you request account closure voluntarily, bcgames will begin the retention period clock from the date of confirmed account closure. Note that we are unable to delete data that we are legally required to retain, even at your request — in such cases we will inform you of the specific legal basis requiring continued retention.
Section 7
Your Data Rights
As a bcgames player, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at support@bcgames. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days of receipt.
Section 8
Data Security
bcgames employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Our security programme covers technical, organisational, and procedural controls, a summary of which is provided below.
- 256-bit SSL/TLS encryption on all data in transit between your device and bcgames servers.
- AES-256 encryption at rest for sensitive data fields including passwords, payment identifiers, and KYC document images.
- Multi-factor authentication (MFA) options available for player accounts to prevent unauthorised access.
- Web Application Firewall (WAF) and DDoS protection to guard the platform against network-level attacks.
- Automated anomaly detection on login attempts, transaction patterns, and API calls to flag and block suspicious activity in real time.
- Regular security penetration testing conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
- Role-based access control (RBAC) ensuring that bcgames staff can only access the personal data necessary for their specific job function.
- Mandatory data protection training for all employees and contractors who handle player personal data as part of their role.
- Data processing agreements in place with all third-party vendors and service providers who access bcgames player data.
- Documented incident response procedures to ensure rapid containment, investigation, and notification in the event of a data security incident.
- Regular internal audits of data access logs to detect any unauthorised or inappropriate access by internal personnel.
- Segregation of sensitive data — KYC documents and financial data are stored in isolated environments with heightened access controls separate from general platform data.
While bcgames takes all reasonable technical and organisational precautions to secure your personal data, no internet-based service can guarantee absolute security. We encourage you to take responsibility for your account security by using a strong, unique password, enabling MFA where available, and never sharing your login credentials with any third party. If you believe your bcgames account credentials have been compromised, change your password immediately and contact our support team.
Section 9
Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bcgames handles your personal data, please contact our data support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
- Email: support@bcgames — use subject line "Privacy Enquiry" for fastest routing to our data team.
- Response Time: We acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
- Data Rights Requests: Substantive responses provided within 30 calendar days of identity-verified receipt.
- Language: Requests and responses are handled in English. Please write to us in English for the fastest resolution.
bcgames reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform features. The effective date at the top of this page always reflects the date of the most recent revision.
- Where changes are material — meaning they affect how we use your data in a significant way — we will notify registered players via their registered email address before the changes take effect.
- Minor clarifications or formatting updates that do not change the substance of our data practices will be published without individual notification.
- Continued use of the bcgames platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.
- The current version of this Privacy Policy is always available at /privacy-policy.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your use of the bcgames platform. For frequently asked questions about accounts, payments, and security, please visit our FAQ page.
bcgames is committed to being a safe, transparent, and trustworthy platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Protecting your personal data is a core part of that commitment. We take privacy seriously, and we welcome your questions and feedback.
Explore bcgames with Confidence
Now that you understand how bcgames protects your privacy, dive into our full range of games and betting markets — all secured with 256-bit SSL and backed by fair play certification.
For adults aged 18 and above only. Please play within your means. SSL encrypted. Fair play certified.