Responsible Gaming
Play Smart. Stay in Control.
At bcgames, we believe gaming should always be fun — never stressful, never harmful. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to keep their play enjoyable and within healthy limits. We are committed to 18+ enforcement, self-exclusion options, deposit caps, and time-out features, because your wellbeing comes before any wager.
Why It Matters
Six Pillars of Player Protection
Responsible gaming is not an afterthought at bcgames — it is built into the foundation of everything we do. The following six principles guide every decision we make about how our platform operates for players across Bangladesh, from Dhaka to Chittagong to Cox's Bazar.
Every player must be aged 18 or above to register and play on bcgames. We verify age at sign-up and during KYC checks before any withdrawal is processed. No exceptions.
Set a daily, weekly, or monthly deposit cap in BDT to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be reduced — not increased — during an active cooling-off period.
Set a maximum session duration so the platform automatically notifies you — or logs you out — when your chosen play time has been reached. Stay aware of how long you have been playing.
Take a break from bcgames for a defined period — from 24 hours to a permanent account closure. During a self-exclusion period, all marketing communications are suspended and re-entry is blocked.
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during that session — helping you make informed decisions in real time.
Our support team is trained to handle responsible gaming concerns with care and confidentiality. Reach us at support@bcgames if you need help activating any protection tool or discussing your situation.
Section 1
Our Commitment to Responsible Gaming
bcgames operates as an entertainment platform for adults in Bangladesh. We offer cricket betting, live casino games, slots, crash games like Dragon Fishing 2 and Monster Plinko, and a full portfolio of table and card games — all intended to be enjoyed as leisure activities, not as a source of income or a way to escape financial or personal difficulties.
We recognise that for a small percentage of players, gaming can develop into a problematic behaviour. We take this seriously. Our responsible gaming programme is designed to minimise harm by giving players control over their own activity, by providing clear and accessible information about the risks associated with gambling, and by making it easy for anyone who needs help to find it quickly.
bcgames is committed to the following principles across our entire Bangladesh operation:
We display clear information about odds, house edge, and the random nature of game outcomes. There are no hidden conditions on promotional offers. We never market gambling as a guaranteed way to make money.
Every player has the right to set their own limits, take breaks, or permanently close their account at any time. We make these tools easy to access and honour all player-initiated restrictions without delay.
We monitor account activity for signs of harmful play patterns and may proactively reach out to players whose behaviour suggests they could benefit from our responsible gaming tools or external support services.
We do not target vulnerable individuals or minors in our marketing. We do not advertise gambling as glamorous, risk-free, or socially necessary. Our platform is for informed adults who choose to participate in regulated entertainment.
Section 2
18+ Age Restriction & Verification
Gambling is strictly for adults. bcgames enforces a minimum age of 18 years across all games, betting markets, and financial transactions on our platform. This applies to every player in Bangladesh regardless of location — whether in Dhaka, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in the country.
Age verification occurs at two points in the player journey: at registration (where players must confirm they are 18+) and during Know Your Customer (KYC) verification before the first withdrawal is processed. KYC requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — together with a selfie photograph. Players whose submitted documents indicate they are under 18 will have their accounts suspended immediately and any deposits returned.
We urge all registered players who share a household with younger family members to ensure that their bcgames account credentials — username, password, and any saved payment details — are not accessible to anyone under 18. Consider using a strong, unique password and enabling any available device-level parental controls if children use the same device.
Section 3
Recognising Problem Gambling
Problem gambling is when gambling stops being enjoyable entertainment and starts causing negative effects on a person's finances, relationships, mental health, or daily life. It can develop gradually and is often difficult to recognise in oneself. The following signs may indicate that gambling is becoming or has become a problem. If several of these apply to you — or to someone you know — it is time to seek support.
- Gambling with money that was set aside for essential expenses such as rent, food, or bills
- Borrowing money from family, friends, or lenders to fund gambling sessions
- Chasing losses — placing bigger bets to try to recover money that has already been lost
- Hiding gambling transactions or financial losses from family members or a partner
- Selling personal belongings or taking out loans to continue gambling
- Feeling restless, irritable, or anxious when not gambling or when trying to cut down
- Spending increasing amounts of time gambling and losing interest in other hobbies or social activities
- Gambling as a way to escape from stress, depression, anxiety, loneliness, or personal difficulties
- Repeatedly trying and failing to reduce or stop gambling, despite intending to
- Lying to family members, friends, or employers about the extent of your gambling activity
The questions below form a basic self-assessment. Answer honestly — this is for your benefit only. If you answer "yes" to three or more of these questions, we strongly encourage you to activate bcgames's self-exclusion feature and to reach out to a professional support organisation.
Section 4
Player Protection Tools
bcgames provides a comprehensive suite of in-platform responsible gaming tools. All tools are available to every registered player at no cost and can be activated instantly via your account settings or by contacting our support team. Below is a full overview of each tool and how it works.
Set a maximum deposit amount per day, per week, or per month in BDT. Once your chosen limit is reached, the platform will block further deposits until the period resets. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period to prevent impulsive decisions.
Available NowDefine the maximum amount in BDT you are willing to lose within a set time period. When your loss threshold is reached, the platform will prevent further play for that period. This tool is particularly useful for players who find it difficult to stop after a losing streak.
Available NowSet a maximum session duration. When your chosen limit approaches, you will receive an on-screen reminder showing your session length and balance. You can opt to be automatically logged out when the limit is reached, preventing extended unplanned play.
Available NowEnable pop-up reminders at set intervals (e.g., every 30, 60, or 90 minutes) that display your current session duration and net wagering position. These prompts help you stay aware of time and spending without interrupting your play unnecessarily.
Available NowTake a short break from bcgames without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this period, you cannot log in or deposit. All promotional emails are paused automatically.
Available NowPermanently or indefinitely exclude yourself from bcgames. Self-exclusion is a serious and binding decision. Once activated, you cannot rejoin the platform for the chosen exclusion period. See Section 5 for full details on how the self-exclusion programme works.
Immediate EffectSection 5
Self-Exclusion Programme
Self-exclusion is bcgames's most powerful responsible gaming tool. It allows a player to completely block themselves from accessing the platform for a chosen duration. During an active self-exclusion period, your account is suspended, all marketing communications are cancelled, and you cannot create a new account using the same identity or payment details. Self-exclusion is not a pause — it is a serious commitment to stepping away from gambling.
bcgames offers the following self-exclusion durations:
Here is how the self-exclusion process works, step by step:
Log in to your bcgames account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Alternatively, email support@bcgames with your account username and chosen duration.
For your protection, we confirm your identity before activating self-exclusion. This prevents third parties from locking your account without your knowledge. The confirmation step takes under 5 minutes.
Once confirmed, your exclusion is activated instantly. Your account is suspended, all active sessions are terminated, and your profile is flagged to prevent re-registration using the same identity or payment credentials.
All promotional emails, SMS notifications, and bonus offers linked to your account are cancelled automatically. You will not receive any gambling-related marketing from bcgames during your exclusion period.
After a self-exclusion period ends, returning to the platform requires a deliberate re-registration step and a mandatory 24-hour reflection period before play is permitted. Permanent self-exclusion cannot be reversed under any circumstances — please choose this option only if you are certain that you wish to permanently stop gambling on bcgames.
Section 6
Deposit Limits & Time Controls
Managing how much you deposit and how long you play are two of the most effective ways to keep gambling enjoyable and within healthy boundaries. bcgames makes both types of control easy to set, review, and adjust from your account settings panel.
- Choose a daily, weekly, or monthly deposit cap in BDT — for example, ৳5,000 per week or ৳15,000 per month.
- The limit applies across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — so switching payment method does not bypass your cap.
- Reductions take effect immediately. If you lower your weekly limit from ৳10,000 to ৳3,000, the new cap applies from the moment you save the change.
- Increases are subject to a mandatory 7-day waiting period after your request, giving you time to reconsider before the higher limit is applied.
- You can view your current period's deposit total and remaining allowance in the Responsible Gaming section of your account at any time.
- Set a maximum daily session duration — for example, 1 hour or 2 hours — after which the platform will prompt you to take a break or log out automatically.
- Enable reality check intervals at 30, 60, or 90 minutes so you receive a mid-session notification showing your elapsed time and net wager position.
- Set a daily login curfew — a time window outside which logins are blocked, helping you avoid late-night gambling sessions that often lead to impulsive decisions.
- All time-control changes — increases and decreases alike — take effect immediately, unlike deposit limit increases which require a 7-day delay.
- Session time tracking runs across all devices. Switching from mobile to desktop does not reset your session timer for that day.
Section 7
Support & External Resources
If you feel that gambling is causing you or someone close to you significant harm, please do not wait to seek help. bcgames's support team is available to assist with activating any responsible gaming tool, and there are professional organisations that specialise in helping people manage or overcome problem gambling. All of the contacts below are confidential.
Our dedicated responsible gaming support team is trained to handle sensitive enquiries with empathy, discretion, and without judgement. We can help you:
- Activate deposit limits, loss limits, or session time controls immediately
- Initiate a cooling-off period or full self-exclusion on your behalf
- Remove you from all marketing lists and promotional communications
- Discuss your concerns confidentially and point you toward appropriate external resources
The following international and regional organisations provide free, confidential support for people experiencing gambling-related difficulties:
- Gamblers Anonymous — International peer-support fellowship with an online meeting directory at gamblersanonymous.org. Open to anyone who wishes to stop gambling.
- GamCare — UK-based organisation offering free online counselling, a helpline, and a self-help forum at gamcare.org.uk — available internationally.
- BeGambleAware — Provides self-assessment tools, treatment referrals, and free chat support at begambleaware.org — available to players in Bangladesh.
- National Mental Health Helpline (Bangladesh) — Kaan Pete Roi: 01779-554391 — a confidential emotional support helpline available in Bangladesh for mental health and personal crisis support.
Section 8
Tips for Safe Play
The vast majority of bcgames players enjoy our platform responsibly without ever experiencing gambling-related harm. The following practical guidelines are designed to help you keep your gaming experience positive, fun, and within healthy limits — whether you are betting on BPL cricket, spinning the reels on Slots, or playing a live dealer game in our casino.
Decide in advance exactly how much BDT you are comfortable spending as entertainment — and stick to it. Never play with money reserved for rent, food, utility bills, school fees, or other essential expenses.
Accepting a loss and walking away is a sign of disciplined play. Chasing losses by placing bigger bets to "win it back" is one of the most common paths into problem gambling. If you are on a losing run, take a break.
Online games are designed to be engaging — it is easy to lose track of time. Set a timer on your phone or enable bcgames's session-time controls before you start, so you always know how long you have been playing.
Alcohol and other substances impair judgement and lower inhibitions — two conditions that significantly increase the risk of making impulsive, high-stakes decisions. Play only when you are clear-headed and in control.
All games on bcgames — slots, live casino, crash games, and sports betting markets — are governed by probability. No strategy, pattern, or system guarantees a win. Every outcome is independent of previous results.
Gaming at bcgames should be a leisure activity you look forward to — like watching a BPL match or going to the cinema. The moment it stops feeling enjoyable and starts feeling like a need or an obligation, it is time to step back.
Enjoy bcgames Within Your Limits
Ready to play? Remember to set your deposit limits and session controls before you start. bcgames offers cricket betting, live casino, slots, and more — all in BDT, with bKash and Nagad deposits.
For adults aged 18 and above only. Please play within your means. SSL encrypted. Fair play certified.